February 23, 2026
Activate Plan, Visitor Identification Notifications, Knowledge Sharing
This release introduces the Activate plan for App Mode—including Task Definitions and the Task Recorder—plus Visitor Identified notifications and knowledge sharing across agents with Add Existing File and Add Existing Website.
February 5, 2026
Sidebar view, Working Hours, Salesforce Contact & Account sync
This release introduces a new Sidebar presentation for your agent, adds per-rep Working Hours to control when live chat escalations can notify your team, and expands Salesforce sync (Convert plan) to support Contacts + Accounts in addition to Leads.
January 19, 2026
Visitor Workflows, Agent Builder Redesign, Visitor Identification
We released a major update including a visual workflow builder, a reorganized agent builder, and a new visitor identification capability.