February 5, 2026
Sidebar view, Working Hours, Salesforce Contact & Account sync
This release introduces a new Sidebar presentation for your agent, adds per-rep Working Hours to control when live chat escalations can notify your team, and expands Salesforce sync (Business plan) to support Contacts + Accounts in addition to Leads.
January 19, 2026
Visitor Workflows, Agent Builder Redesign, RB2B
We released a major update including a visual workflow builder, a reorganized agent builder, and a new RB2B integration.